FAQs

Process Time?

All orders take about 1 - 2 business days to process and ship.  Customer will be sent tracking number as soon as the items are shipped.

Duties, Customs & Taxes?

All orders are shipped from Toronto, Canada. You will be liable for any duties, customs or taxes that may incur.  Sorry, we have no control over these charges since they are levied by the country you are ordering from.

Return Policy?

  • Items must be returned within 30 days of receiving your order.
  • Please email us for an RA (return authorization number).
  • Items must be unworn and unwashed.
  • Items must have all tags attached.
  • ALL UNDERWEAR IS FINAL SALE
  • Any returns must be made at your own cost unless its a product defect which we will handle all the return and exchange costs
  • We are available for you 24/7 at info@thechampagneroom.com, feel free to contact us anytime! 
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